Careers
Customer Service Representative
Security Savings Bank is seeking a full-time Customer Service Representative to join our growing team at our Inwood, IA location. The successful candidate will play a fundamental role in achieving our customer satisfaction while benefiting from opportunities for growth within our company. Attention to detail and the ability to handle a high volume of transactions is essential for success in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serves as the bank’s primary contact, providing exceptional customer service to the public.
- Opens and closes accounts.
- Assist customers with various transactions, including checking and savings deposits, withdrawal request, loan payments, cashier’s checks, and other teller duties.
- Answering phone calls and handling customer inquiries and concerns.
- Perform proof operator duties.
- Build and maintain strong customer relationships by understanding their financial needs.
- Educate customers about bank products and services and proactively cross-sell relevant offerings.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Stay informed about new bank products, services, and updates to internal policies.
KNOWLEDGE, SKILLS AND ABILITIES:
- Previous experience in conducting banking transactions and internal processing procedures.
- Experience in cash handling.
- Perform duties in compliance with policies, procedures and processes.
- Self-motivated with attention to details.
- Team player with a strong work ethic.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and colleagues.
- Ability to maintain discretion and confidentiality.
- Proficient in Microsoft Office applications.
- Ability to multi-task and organize priorities
EDUCATION/EXPERIENCE:
- High school diploma or equivalent (preferred).
- Minimum of 1 year of experience in banking or financial services (preferred).
- Minimum of 1 year of experience in customer service (preferred).
Security Savings Bank is a family-friendly organization.
If you are a qualified candidate for this open position, please click here for our employment application.
Submitting an employment application does not guarantee an interview. Applicants are evaluated based on work history, job skills, credit report, background check and other job-related factors. All compensation and benefit programs are administered in compliance with state and federal law.
Security Savings Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, sexual preference or orientation), national origin, age, disability, and marital or veteran status.